At ASHVAS Living, each product is crafted with care, intention, and sustainability in mind. Our shipping policy reflects our commitment to quality, transparency, and a smooth experience for our valued B2B clients.

1. Order Processing Time

  • Since many of our products are made-to-order, processing times may vary.

  • Standard processing time is 7–21 business days, depending on the size, customization, and complexity of your order.

  • You will receive an order confirmation and an estimated dispatch timeline once your order is placed.

2. Shipping Methods & Carriers

We partner with reliable logistics providers to ensure safe and timely delivery of your orders. The shipping method will depend on:

  • Destination country or region

  • Size and weight of the shipment

  • Client preferences (standard or expedited options)

If you have specific shipping arrangements, please reach out to us during order confirmation.

3. Shipping Costs

  • Shipping costs are calculated based on order volume, dimensions, destination, and chosen shipping method.

  • All shipping charges will be communicated clearly during the quotation or invoicing process.

  • For bulk or international orders, freight charges and customs duties (if applicable) will be billed separately unless stated otherwise.

4. Delivery Timelines

  • Estimated delivery time will be shared at the time of dispatch.

  • Domestic deliveries typically take 3–7 business days post-dispatch.

  • International deliveries may take 7–21 business days, depending on the destination and customs clearance.

Please note: Delivery timelines are indicative and may be affected by factors beyond our control (such as natural delays, strikes, or border/customs issues).

5. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email with tracking details

  • Regular updates (if available via carrier) on the status of your shipment

6. Packaging & Sustainability

In line with our commitment to sustainability:

  • All products are carefully packed using eco-friendly, minimal-waste materials

  • Our packaging is designed to ensure your order reaches you safely while being kind to the planet

7. Damaged or Lost Items

If your shipment arrives damaged:

  • Please notify us within 48 hours of delivery with photos and order details.

  • We will assess the issue and coordinate for a replacement or resolution.

If a shipment is delayed or lost in transit, our team will coordinate with the carrier and keep you informed of the next steps.